Director, Community Services
HAYWARD, CA
Full Time
Community Services
Executive
Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.
Position Summary: The Director, Community Services is responsible for program development and oversight, and is responsible for ensuring the delivery of high-quality services for families as well as child care providers and leading the agency’s community engagement efforts. Reporting to this position are the Manager, R&R Provider Services, and the Manager, R&R Family Services.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Education/Experience:
Bachelor's degree in child development or social work preferred. A minimum of five years of experience in the administration of California Department of Education/Child Development Division programs and contracts. Knowledge of non-profit organizations. Experience in community outreach. Grant writing experience. Effective writing and verbal skills. Self-directed individual, proven organizational skills, and the ability to manage multiple ongoing initiatives.
Language Ability:
Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.
Mathematical Ability:
Demonstrated ability to develop, manage, and monitor complex program and departmental budgets, including calculating variances, analyzing trends, and reconciling discrepancies between projected and actual expenditures and revenues. Ability to apply quantitative methods and basic statistical techniques to support forecasting, scenario modeling, and predictive analytics for program planning and resource allocation. Skill in interpreting financial reports and data dashboards, synthesizing numerical information into clear recommendations, and presenting budget and forecast findings to diverse internal and external stakeholders. Proficiency in using spreadsheets and budgeting software to build multi-year budget models, perform “what-if” analyses, and track key financial indicators to inform strategic decision-making.
Reasoning Ability:
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Computer experience with Microsoft 365, Outlook, and Teams is required.
Certificates and Licenses:
No certifications needed.
Supervisory Responsibilities:
Manages subordinate employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.
Physical Demands: The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
| Job Title: | Director, Community Services |
| Department: | Community Services |
| Reports To: | Vice President, Programs and Impact (once filled; CEO during interim period) |
| FLSA Status: | Full Time, Exempt |
| Salary Range: | $141,378 to $157,087 DOE |
Position Summary: The Director, Community Services is responsible for program development and oversight, and is responsible for ensuring the delivery of high-quality services for families as well as child care providers and leading the agency’s community engagement efforts. Reporting to this position are the Manager, R&R Provider Services, and the Manager, R&R Family Services.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for successful implementation, reporting, compliance and audit reviews for all contracts and grants relating to 4Cs Resource and Referral
- Responsible for developing grant proposals to secure funding to enhance R&R and agency services to the community
- Responsible for providing leadership, guidance and training for all staff in the R & R and Department and will directly supervise, mentor, and coach:
- Manager, Resource & Referral Provider Services
- Manager, Resource & Referral Family Services
- Serve on 4Cs agency leadership team and participate in strategic planning and program development
- Ensure the development and implementation of standards and policies as they pertain to various programs
- Leads the strategic expansion of Community Services programs by identifying unmet community needs, developing data-informed growth plans, and designing scalable service models that align with the agency’s mission and funding priorities
- Ensure the development and recommend internal and external training for staff
- Provide oversight of data and demographics on child care needs and child care providers in Southern Alameda County. Provide data reports as requested to community agencies, government agencies, and the news media
- Provide oversight of training, technical assistance, and quality support coaching to new and existing child care programs in 4Cs’ Community services area
- Build and maintain relationships with local, state, and federal policy makers and keep them informed about the child care needs of families and the issues facing child care providers
- Serves as the official liaison to the R&R Network
- Assists with processing and maintaining personal and confidential family and agency information
- Responsible for keeping confidential information safe and secure
Competencies: To perform the job successfully, an individual should demonstrate the following.
- Effective Verbal Communication Skills - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills and encourages growth; fosters quality focus in others.
Education/Experience:
Bachelor's degree in child development or social work preferred. A minimum of five years of experience in the administration of California Department of Education/Child Development Division programs and contracts. Knowledge of non-profit organizations. Experience in community outreach. Grant writing experience. Effective writing and verbal skills. Self-directed individual, proven organizational skills, and the ability to manage multiple ongoing initiatives.
Language Ability:
Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.
Mathematical Ability:
Demonstrated ability to develop, manage, and monitor complex program and departmental budgets, including calculating variances, analyzing trends, and reconciling discrepancies between projected and actual expenditures and revenues. Ability to apply quantitative methods and basic statistical techniques to support forecasting, scenario modeling, and predictive analytics for program planning and resource allocation. Skill in interpreting financial reports and data dashboards, synthesizing numerical information into clear recommendations, and presenting budget and forecast findings to diverse internal and external stakeholders. Proficiency in using spreadsheets and budgeting software to build multi-year budget models, perform “what-if” analyses, and track key financial indicators to inform strategic decision-making.
Reasoning Ability:
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Computer experience with Microsoft 365, Outlook, and Teams is required.
Certificates and Licenses:
No certifications needed.
Supervisory Responsibilities:
Manages subordinate employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.
Physical Demands: The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to remain in a stationary position for extended amounts of time
- Ability to identify, read and distinguish colors, with or without vision aids, a computer screen, instructional materials, rules and policies and other printed matter
- Ability to understand speech at normal room levels, and understand speech on the telephone
- Manual dexterity to dial a telephone, and enter into a computer
- Ability to speak in audible tones so that others may understand clearly in normal conversations and on the telephone
- Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments
- While performing the duties of this Job, the employee is occasionally required to move around. The employee must occasionally lift and/or move up to 20 pounds
- Facility to drive a vehicle
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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