Coordinator, Quality Assurance
Hayward, CA
Full Time
Experienced
JOB DESCRIPTION
Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.
| Job Title: | Coordinator, Quality Assurance |
| Department: | Family Services Unit |
| Reports To: | Manager, Quality Assurance |
| FLSA Status: Salary Range: | Full Time, non-exempt $34.89- $36.83 Per Hour DOE |
Position Summary: The Coordinator, Quality Assurance will be responsible for ensuring compliance of parent & provider program files, provider reimbursements, and reports directly to the Manager, Quality Assurance.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- To ensure:
- Participant files are in compliance with contract regulations and agency policies and procedures
- Attendance Records are calculated accurately, and child care payments are made in accordance with the parent/provider agreements, i.e., hours, days, age of child
- Staff training needs are identified & shared with QA Manager
- Perform internal audits, and work with the QA managers to identify and correct errors in parent files, provider files, and provider reimbursements
- Input school calendars yearly
- Assist with over capacity issues – mapping schedules
- Assist with preparation for all external audits by 4Cs auditors, CDSS, ACSS (pull initial list of names for auditor, pull each selected file & attendance records/voucher histories, flag/label each document in the file for review, share findings with QA Manager
- Assist with maintaining CCPP Library and updating policy and procedural manuals, forms, training materials as needed
- Oversee the transfer process for all Stage 1 files to 4Cs, Davis St & Hively
- Assist with maintaining the 4Cs Eligibility List in Both Offices – Quarterly updates
- Prepare monthly CalSAWS Stage 2 transfer reports for Hively & Davis St
- Outreach to the CalSAWs Stage 2 families for enrollment for 4Cs
- Provide technical support to program staff as needed
- Develop a thorough understanding of Kinder Systems data base system
- Ensure reimbursement to Child Care Providers are processed according to contract requirements
- Participate in Thriving Families California Technical Assistance meetings and other outside meetings as directed
- Cultivate relationships with other agencies QA representative
- Responsible for maintaining personal and confidential information of participants and agency information
- Develop a thorough understanding of Title 5, 4Cs policies & procedures, Alameda County program requirements
- Assist with the annual Self Evaluation for CDSS contracts
- Responsible for keeping confidential information safe and secure
- Perform other duties as assigned
Competencies: To perform the job successfully, an individual should demonstrate the following.
- Effective Verbal Communication Skills - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Transportation is required for this position.
Education/Experience:
Bachelor’s degree in business, Public Administration or Social Work preferred. Experience in early childhood care & education field, data collection & reporting, and contract compliance required. Ability to train adults through verbal and/or written presentations. Experience working with the county &/or State desirable.
Language Ability:
Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.
Mathematical Ability:
Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability:
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Computer experience, Data entry, and Microsoft office required.
Certificates and Licenses:
No certifications needed.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to remain in a stationary position for extended amounts of time
- Ability to identify, read and distinguish colors, with or without vision aids, a computer screen, instructional materials, rules and policies and other printed matter
- Ability to understand speech at normal room levels, and understand speech on the telephone
- Manual dexterity to dial a telephone, and enter into a computer
- Ability to speak in audible tones so that others may understand clearly in normal conversations and on the telephone
- Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments
- While performing the duties of this Job, the employee is occasionally required to move around. The employee must occasionally lift and/or move up to 20 pounds
- Facility to drive a vehicle
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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